Cancellation and Refund

Cancellation Policy

• Notice Period: Most maid services require a minimum notice period for cancellations, typically ranging from 24 to 48 hours before the scheduled appointment. Some may extend this to 72 hours for recurring clients or larger jobs.
  • Example: “Cancellations must be made at least 48 hours prior to your scheduled cleaning. Notice can be given via phone, email, or text.”
• Late Cancellation Fees: If you cancel within the notice window (e.g., less than 48 hours), you might be charged a fee. This could be a percentage of the service cost (e.g., 50%) or the full amount, depending on the company.
  • Example: “Cancellations within 48 hours will incur a 50% fee for the first offense and 100% thereafter.”
• No-Show or Lockout: If the client isn’t home or the cleaners can’t access the property (e.g., no key or code provided), it’s often treated as a cancellation, with a full charge applied.
  • Example: “If our team arrives and cannot enter due to no access, the full service fee will be charged.”
• Rescheduling: Many services allow rescheduling within the notice period without penalty, but late rescheduling might incur a smaller fee (e.g., $50) compared to a full cancellation.

Refund Policy

• Non-Refundable Services: Maid services typically don’t offer refunds for completed cleanings, even if the client is unhappy, but instead provide a satisfaction guarantee (e.g., a free re-clean of specific areas).
  • Example: “We don’t offer refunds for completed services, but if you’re dissatisfied, contact us within 24 hours, and we’ll re-clean the area at no cost.”
• Prepaid Services: For recurring or prepaid plans (e.g., weekly/monthly cleanings), refunds might be prorated if canceled early, minus any discounts applied or a cancellation fee.
  • Example: “For annual prepaid plans canceled mid-term, we’ll refund the unused portion, less the 5% discount originally applied.”
• Deposits or Booking Fees: Some companies require a deposit to secure a slot. This might be refundable if canceled well in advance (e.g., 48+ hours) but non-refundable if canceled late.
  • Example: “Deposits are fully refundable with 48 hours’ notice; otherwise, they are forfeited.”
• Extenuating Circumstances: Refunds or credits might be offered at the company’s discretion for emergencies (e.g., illness, family crisis), though this varies widely.

Why These Policies Exist

• Business Protection: Cleaners reserve time slots and may turn away other clients. Late cancellations leave gaps that are hard to fill, costing the business money.
• Client Clarity: Clear policies ensure clients know what to expect, reducing disputes.

Tips for Clients

• Check the specific maid service’s terms (usually on their website or contract) before booking.
• Notify the company as early as possible if plans change to avoid fees.
• If unhappy with a cleaning, act fast (e.g., within 24 hours) to request a re-clean instead of expecting a refund.