Terms & Conditions

Terms & Conditions for Maidwali.com

Effective Date: April 05, 2025

Welcome to Maidwali.com ! These Terms & Conditions govern your use of our maid services and website. By booking or using our services, you agree to these terms. Please read them carefully.

1. Services Provided

• Maidwali.com offers residential cleaning services, including but not limited to dusting, vacuuming, mopping, bathroom cleaning, and kitchen cleaning, as detailed in your booking.
• Services are subject to availability and may vary based on your selected package (e.g., one-time, weekly, or monthly cleanings).
• Special requests (e.g., deep cleaning, oven cleaning) must be specified at booking and may incur additional fees.

2. Booking and Payment

• Booking: Services must be booked via our website, phone, or email. A confirmation will be sent upon scheduling.
• Payment: Full payment is due at the time of service unless otherwise agreed (e.g., prepaid plans). We accept [list payment methods, e.g., credit cards, cash].
• Pricing: Rates are as quoted at booking. Additional fees may apply for extra services, travel beyond [X miles], or last-minute bookings.
• Deposits: A [e.g., 25%] deposit may be required to secure your appointment, refundable per our Cancellation Policy.

3. Cancellation and Rescheduling

• Cancellation: You may cancel or reschedule with at least [e.g., 48 hours] notice without penalty. Cancellations within [48 hours] incur a [e.g., 50%] fee; within [24 hours] or no-shows incur a 100% charge.
• Our Right to Cancel: We reserve the right to cancel or reschedule due to unforeseen circumstances (e.g., staff illness, weather). We’ll notify you promptly and offer a refund or rescheduling option.

4. Client Responsibilities

• Access: Provide clear access to your home (e.g., keys, codes) at the scheduled time. If our team cannot enter, the full service fee applies.
• Safety: Ensure the property is safe for our cleaners (e.g., no hazardous materials, aggressive pets secured).
• Instructions: Provide clear cleaning instructions at booking. We’re not liable for misunderstandings if instructions are unclear.
• Personal Items: Secure valuables and fragile items. We’re not responsible for lost or damaged personal property unless due to our negligence.

5. Service Limitations

• We do not move heavy furniture, clean biohazards (e.g., mold, bodily fluids), or perform tasks outside our scope (e.g., yard work) unless pre-arranged.
• Cleaning times are estimates; actual duration may vary based on home condition.

6. Satisfaction Guarantee

• If you’re dissatisfied with our service, notify us within [e.g., 24 hours]. We’ll re-clean the affected areas at no cost. Refunds are not offered for completed services.

7. Liability

• Damage: We’re liable for property damage caused by our negligence, up to [e.g., $500], provided it’s reported within [48 hours]. Pre-existing damage or wear-and-tear is excluded.
• Injury: We’re not liable for injuries to clients, pets, or third parties during service unless caused by our gross negligence.
• Force Majeure: We’re not responsible for delays or failures due to events beyond our control (e.g., natural disasters, strikes).

8. Privacy

• We collect and use your data per our Privacy Policy [link to Privacy Policy]. We won’t share your information except as needed to provide services.

9. Termination

• We may refuse service or terminate agreements for abusive behavior, non-payment, or repeated cancellations.

10. Changes to Terms

• We may update these Terms & Conditions. Changes take effect upon posting on our website. Continued use of our services constitutes acceptance.

11. Governing Law

• These terms are governed by the laws of [insert state/country, e.g., California, USA]. Disputes will be resolved in [insert jurisdiction] courts.

Notes

• Customization: Replace placeholders (e.g., Maidwali.com, [48 hours]) with your specifics.
• Legal Review: Consult a lawyer to ensure compliance with local laws (e.g., consumer protection, liability limits).
• Clarity: Keep it simple for clients but detailed enough to protect your business.
• Extras: If you offer unique services (e.g., eco-friendly cleaning, pet care), add relevant clauses.